POLICIES

 

To Order Call, Email or Fax:

Tel: (610) 368-5677  |  Fax: Call

Email: neal@nealsguitars.com

 

Payment Policies

 

All prices listed on our site are cash prices.We accept POST OFFICE MONEY ORDERS, Paypal and BANK WIRES.25% non refundable cash deposit will hold anything for 30 days (sometimes 60 days). We must both have an email agreement about any extension of our layaway agreement. If not, there is a penalty of 15% immediately 1 day after agreed to original balance day.Then another 10% added on each week until balance is paid.We ONLY accept US Postal Money orders for amps and effects(sorry). We ONLY accept Bank Wires or Post Office Money orders for all sales outside the U.S.

 

Return Policies

 

We have a 24 hour approval period.EXCEPT on SPECIAL lowered prices from our original asking price & hold's in which case,we offer no approval period.You must first call within 24 hours to receive refund.If you pay with Paypal there is a 3% restocking fee & you are responsible for shipping costs). After our inspection,we will immed., send you your refund.You must ship the item back fully insured the next business day(and send us the tracking number). We do not have any approval time on layaways, amps or effects. If a customer cancels an agreement after confirmation, there is a 25% restocking fee. International Customers please note: Any additional fees including duties, VAT or any other charges related to international shipping are the responsibility of the purchaser & are non-refundable.

 

Shipping Policies

 

Please call.

 

Hours are by appointment only. Please call.

 

www.tailpeace.com